IT Support Contracts

Tailored IT support packages for your business

IT Support Contracts

IT Hub Bicester is a first-class fully managed IT support provider for small to medium business in Bicester and across Oxfordshire.

Our wide range of IT support services, include proactive maintenance and monitoring, reactive hardware and software support, network installation, overall IT administration, IT business consulting, all reinforced by our 24/7 infrastructure monitoring tools.

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How to get the best IT support contract in Bicester?

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We are a first-class fully managed IT support provider for small to medium business in Bicester and across Oxfordshire.

To provide the best possible IT support services, the IT Hub has devised a wide range of comprehensive IT support tools and maintenance contracts.

By choosing an IT support contract with us, we’ll get to know your business and IT infrastructure inside out.

Such understanding is necessary as it allows our engineers to recommend, design, and apply the most suitable IT support solution according to your needs, aiming to adequately address your unique business requirements, while keeping you running smooth and your employees happy.

If you decide to take an IT support contract with us, the first step the IT Hub engineers will take, is to examine and assess your existing IT infrastructure.

By doing so, our experts will gather the strength and weaknesses of your network, computers, servers, and protective systems, to a granular level.

Only then our engineers will proceed to repair, stabilise, and upgrade your configuration, and devise plans for business growth.

Our engineer’s aim, at this stage, is to reach maximum business protection and network speed, while also saving your company from unnecessary expenses.

What is the best IT support contract in Bicester?

it support team it hub

All our IT support contracts include hardware and software support regardless of the type of computers, servers, or IT platforms you have in use.

Also, all our IT support packages have onsite, and offsite coverage included, via telephone or remote access.

Moreover, all support packages come with regular IT infrastructure reviews and service reports, and no extra charges for travelling time for the times we have to go and see you, 24 x 7 monitoring, and data traffic reporting.

At the IT Hub, we give you the freedom to choose from a wide range of IT support contracts that can be paid monthly, quarterly or yearly.

All our IT support contracts include free IT support hours and are designed to ensure our team’s availability, immediate response, and also give you preferential rates when the contract hours are consumed, or in situations when your business requires emergency and out of hours IT support.

How much is an IT support contract in Bicester?

it support security it hub

Our out of contract rates start from £100 per hour, depending on the complexity of the job. However, the IT support contracts here at the IT Hub are modular.

That means the more hours you add to your IT support contract, the cheaper the deal becomes. For example, a 4-hour monthly contract would be charged at £65 per hour rather than £100.

IT support contracts are especially useful if your company has decentralised staff, such as or marketing teams or field agents engage in sales.

The minimum number of hours recommended for each IT support contract depends on the complexity of your IT infrastructure and the number of active staff.

However, this is a straightforward task that will only take place after our engineers will audit your IT infrastructure and assess your business needs.

In most cases, for a company with one server and 12 devices, which includes, desktop computers, laptops, printers, tablets and smartphones the minimum number of required hours is 3 per month.

However, in the case you want to go for a pay-as-you-go IT support contract, you'll be charged each time you request support.

Here at the IT Hub, we call this type of support 'per incident' and charge it accordingly. The PAYG IT support contract is offered on a no-obligation, rolling agreement, charged at £80 per hour.

PAYG IT support contracts are very useful for 'one man' businesses as you can buy a block of time in advance and use it only when you need it.

The pay-as-you-go IT (PAYG IT) support contract includes free online support (chat), but we charge for over the phone IT support.

The downside of the PAYG IT support deal is that the IT Hub cannot guarantee a response time for callouts, in the case of a computer or laptop failure, so you may have to wait until one of our engineers becomes available.

In general PAYG IT support contracts are good if you are a sole trader, working from home on a desktop or laptop and need to supplement your IT support just in case something goes wrong or you need someone to provide you with relevant IT advice, over email or online chat.

How do you enrol on an IT support contract with the IT Hub?

it support bicester

After the initial business assessment, our IT specialist should explain which type of maintenance contract is the most suitable for your business, why and how to enrol.

If you did not have an IT engineer from the IT Hub visiting and assessing your needs, but want to organise a visit you can contact us via email, call or use the online chat.

After your business assessment is booked, an engineer will contact you to arrange a visit, at a time and date that suit you both.

The evaluation takes between 1 hour and 3 hours, depending on the size of your business and it is free.

After the assessment, our engineer will put together a comprehensive IT support contract in a plan of action and send it to you, via email.

The proposed IT Support contract is valid for a month from the inception date as in the IT support time many variables can change in just one month.

Finally, before you agree with the proposed IT support contract and sign it, make sure that your agreement includes the type of coverage you have decided on, especially if the proposed contract is custom made for your business, relevant to the chosen package.

This part is critical for both parties, you, the beneficiary and us, the IT support contact provider as it helps us guarantee and deliver the promised level of service.

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Google Reviews

Bicester IT Hub

5.0

Tyler Ferguson

09:47 07 Jul 20

This is one of the most professional, capable, and visionary teams of web designers I've ever met in my life or had a chance to work with. They bring some of the latest innovations in SEO and web development. A highly creative and genuine team, where the value comes from the people behind the scene.read more

James Kerr

05:47 27 Jun 20

We're absolutely delighted with the results. We're seeing already benefits from web enquiries coming in more than ever before! The website is easy to manage, and the marketplace promotes the business so we can't recommend these guys enough.read more

Zachary Gallagher

19:01 24 Jun 20

We had originally approached the ID Hub to work on some photo editing, small brochures and leaflets. But, after seeing their quality of work, we've decided to grant them more work with us. Especially, we needed someone that can rebrand us, by retaining the old ethos and substance, but with a new website, new logo, and a new colour scheme. The team at the IT HUB office had built us a brand that stands out from a million like us in a blink of an eye. The work they've done is of the highest standards the redesign of the website is outstanding, now we have them running our social media and online media campaigns for a monthly cost. We could not recommend them enough; the entire design and development side of our business is now run by them. Smooth, simple, cost efficient, always in time. Thank you, a pleasure working with you.read more

Delfina Johnson

06:11 20 Jun 20

The IT Hub has built a new website for us, and we are absolutely delighted with the results. I really liked a lot that the team at the IT Hub took a lot of time to the time to understand our business model, the objectives we have and our unique selling proposition before acting on the project. The designers went above and beyond with the website scheme, and the results are impressive. The key elements are now ranking high on Google, the SEO is on point, the hosting domain is faster than ever, and even the emails work on all possible devices, at home, work, and even abroad! I'd like to leave some positive feedback for the hard work you've put in, and thank you for all your help. David, Alex, Vivi, Sandeep, the whole team, you are absolutely fantastic.read more

Larry Wayman

13:15 09 Jun 20

We've been with them for a couple of years now and couldn't be happier. Many thanks to Alex and the team, you guys are a pleasure to work with, accommodating, and you always deliver excellent results with minimal costs! Highly recommended.read more

Stephen Haglund

09:55 05 Jun 20

I needed an iPhone app in less than a week, for an investment in my business. Mark and David are both super knowledgeable and have been exceptionally helpful to me. In fact, the whole company is like that; very professional, easy to work with, and funny. I would be delighted to recommend this company and David, the designer in particular. Their prices are also very competitive and the service all around, no wonder all clients and reviews on their website are pleased.read more

Rhys Goddard

21:45 17 Mar 20

I have approached the IT Hub in the past for a small little leaflets’ jobs and other mini graphics-related jobs. What I like about them is that from the very first day I've approached them, the team has been ever so helpful. They've helped me to understand the modern technical sides of my graphic website. Worked with them on my project on a daily basis, even though I didn't pay for those services. The vast knowledge these guys have is impressive.From what I understand, they continuously participate in design and development competitions, take courses, and keep educating themselves in web design and development.And they that's how they manage to produce such stunning results, in speedy time. It's been a pleasure to work with them, I would recommend them to anyone, regardless of how big or small your web design or development project it is, if you're a student or a business owner, these are the best of the best.read more

James Kerr

12:40 10 Dec 19

I've always known that understanding your customers/visitors, what they read, look at or buy is critical for any business that wants to grow. We've got a special deal on Pay-Per-Click Campaign Management and ever since we trump the top of the search engines. Great purchase, will do again.read more

Jude Read

12:23 05 Dec 19

We needed some competition monitoring via specialized software and other social media links. Had own platform, custom made, and needed someone that understands it and can help to implement what we need. Easy negotiations, lovely people to deal with, two weeks later, we have all required customization and optimization implemented and fully working.read more

Owen Wilkinson

07:03 28 Nov 19

So we've had the website — good results but not what expected. David and his team explained that some marketing is needed, from creating awareness to using the data we collect via the platform for analytics interpretation and reporting. Didn't know what he meant at that time but trusted them and the results are impressive.read more

Nuzhah Hakimi

14:33 18 Nov 19

I am a very hard-headed guy, and I know it. I have my ideas on how the website must look like as nobody knows my business better than me. But, I've learned something here. Nobody has ever been to the doctor saying; "I have back pain, can you cut my left arm please?" What I am trying to say here is simple: Trust your web designers to create the best online presence for your needs as there's a reason why they are doing web design and not you. Thank you, IT Hub for your patience with me.read more

Jayden Powell

12:58 14 Nov 19

No brainer. Highly qualified web designers that create amazing websites. We are not a global company like some of their clients and still, they treat us like one — love working with them.read more

Logan Coates

06:33 08 Nov 19

First and foremost, I want to say thank you. Not only that my brand has a positive image online, but the website has got us so much more business that we can't cope with. But I guess it is a problem to have!read more

Fahada Daher

14:00 30 Oct 19

My company has benefited significantly from a well-designed website done by the guys from the hub. From customer reach and acquisition to sales and positive brand recognition. Can't recommend them enough!read more

John Scott

10:49 02 Oct 19

If you want an online presence that allows your business to grow and have a powerful brand image, look no further. These guys are pure experts in web design, marketing, branding, and so much more.read more

Jean Mitchell

17:49 18 Sep 19

I was looking for a web design services company that I can trust with highly complex pieces of code, payments and other serious stuff when a business partner recommended you. We've been working together four months now, and you have impeccable standards, thank you for everything.read more

Richard Smith

08:43 05 Jul 19

Our old iMac stopped working so I Googled "computer repairs oxfordshire" - had no idea this place even existed. When I saw all the glowing reviews here I felt confident getting in touch. The service was excellent - they asked me to drop the machine off and 3 hours later they got back in touch to tell me that, due to the age of the machine, it was not cost effective to repair it. They didn't even charge me for this!!! I thoroughly recommend them based on their service, friendliness, honesty and, of course, price!read more

Charles Simmons

03:42 23 Apr 19

We are a local estate agency growing fast. Initially we’ve hired a local web designer – in our attempt to save money - without asking to see any prior work or web design examples. Our fault. But, his poor websites expertise and lack of skills become quickly obvious as we’ve asked for some more complex task. So we had to take the loss (he charged us £2500 with no refund) and find someone professional. After receiving a number of quotes we decided to work with the IT Hub in Bicester. The guys at the IT Hub web design company quoted us for a new website and business branding, all at the same time. We agreed on £5500, with delivery in 2 weeks. The service was impressive from start till finish and the final results were absolutely amazing. Ever since, all the marketing and SEO services are handled buy them, with impressive results. We’re back on the 1st page on Google and the phone rings like never before! We highly recommend the IT Hub for any professional web design services you might have.read more

Evan Hodgson

11:21 10 Apr 19

Straight from the start, the IT Hub web designers have been nothing but truly professionals. We wish we’ve found them a few years ago, instead of wasting time and money on online build your own cheap websites and other wannabe local web designers. If you need not just a great looking website but a responsive one to Google’s search engine, you must get in touch with them ASAP. Love you guys, will definitely use you again.read more

Ralph Hoyt

06:01 01 Apr 19

Alex, David and the team recently designed a new website for us, and did all the logo, branding, social media and all the marketing we needed for our online business. Alex was a pleasure to work with; always knowledgeable, professional, helpful, and responsive. We couldn't be happier with the superb quality of both the new website and the branding of our business as they’ve skillfully captured the brand image we were looking. I wouldn't hesitate to recommend the IT Hub web designers to others that need an excellent website very fast.read more

Lewis Reynolds

12:16 27 Mar 19

After having been promised a website by another developer in Bicester, which took the money upfront and then disappeared, we were reluctant to try another web designer in the are. However, one of our neighbours recommended us the IT Hub in Bicester. We went for a meeting at their offices on Wedgwood road and found them a pleasure to talk to. They’ve nicely explained what’s wrong with the existing website, design and marketing wise, and we all agreed on a cost to have our website built from scratch. We have only paid a fraction in advance and the rest at the end of the job. It is a decision we do not regret as now we have a successful online business again. Thank you Alex and the team, you are absolute stars!read more

Jamie McClure

13:01 20 Mar 19

My partner and I got in touch with the IT Hub in Bicester for a new web design after using a 'build your own' product which dragged us down on google and made us look like amateurs. The price difference was not big at all, but the website deign difference is immense! We now have a wonderful website which operates correctly on a mobile phones and on desktop as well! We're extremely happy with the finished web site design done by the IT Hub and would recommend them to all other businesses out there.read more

Bailey Lowe

13:45 13 Mar 19

What a fantastic web design service from the guys at the IT Hub!!! Asked for a simple website, just to promote my business online and they delivered to perfection. The quoted price was very competitive to start with as they’ve asked me to check the market and come back with some quotes from other providers. Then, for the amount of edits and adjustments I made along the way, these guys have been extremely kind and patient. Overall, my new website looks so professional, not to mention the massive boost in enquiries thanks to the free SEO these guys have put in place for me. Highly recommended web designers in Bicester!read more

Courtney Landis

03:03 21 Jan 19

So this is not a review about the IT Hub Bicester IT outsourcing services or any other computer repair capabilities. These guys are legendary, we all know that. This is a review about the people behind this business. Over the last six months, our team has become friends with their team. We are now attending world cup football matches, do bbq's and work parties, and we all enjoy spending time together. Nicest guys in the world, a pleasure to have a round. That being said, we think that Alex could improve his bbq skills as the mean was quite burned last time :). All the best guys, see you tonight at the match!read more

Kraig Ross

06:18 26 Dec 18

We started working with IT Hub Bicester for all our IT, Server and cloud-related needs in our Aylesbury and Oxford offices. They've started to migrate our infrastructure from our old managed IT services to their state of the art platform. A year later, if I could summarise the IT Hub Bicester in a few words that would be "great service, very competent staff and a pleasure to deal with them." Very impressed with the team and their rapid communication, a pleasure to work with them.read more

Francesca Dodd

00:12 12 Dec 18

Our company was in search of a new business IT support company in Bicester that could handle all the complex IT requirements we have. Mainly we were looking to outsource some of the services, especially for our stores in Bicester Village where 24h data monitoring became critical. We have been working with the IT Hub Bicester for over nine months now, and I am pleasantly impressed with their professionalism. Their support staff is trained to perfection and always available if needed. I highly recommend IT Hub Bicester, for the people who work for them, as they are the best we've seen so far and are indeed making a difference. Thanks to them our flagship company is now in a much better position knowing that disaster recovery is implemented and monitored 24h for all locations in the UK.read more

Trish Ross

21:05 14 Nov 18

We have used the IT Hub Bicester for our IT support straight from the beginning. We have a simple infrastructure, but these guys always treat us like kings. They make feel like our problems are primary to them, never refusing any job, not even when it is not much to gain for them. Their service is terrific, and the prices are lower than all we've tried before. We also love that all their over the phone IT support staff is friendly, very knowledgeable, and patient to an extreme when it comes to solving our problems. We definitely recommend them if you're looking to change to a new IT services provider in Oxfordshire.read more

Salzer Guerro

16:26 07 Nov 18

Excellent computer support if you run a store in Bicester Village and need computer assistance. However, beyond their expertise in networks and computer repairs, the thing that impressed us the most about IT Hub Bicester is their unified billing system which includes all services, licensing, and hardware under the same roof.read more

McGinley Fortunato

19:59 24 Oct 18

It is so comforting to know that we have the IT Hub Bicester taking care of our computers in Bicester Village. Jordan, in particular, has taken outstanding care of us. We now have a maintenance contract with them, but whenever we have an issue, Jordan is always prompt to the cause. Courteous, polite, and very knowledgeable, Jordan has become our IT guardian angel. Very professional and great to know if you run a shop in Bicester Village and need IT support.read more

Katy R Manley

20:35 17 Oct 18

Found out of the IT Hub Bicester after they've responded to our emergency call within 20 minutes. Unheard of at that time, we couldn't believe that they've solved all our IT issues the same day. But more impressive was them taking time to explain and educate us regarding what we did wrong and what happened. Now, the IT Hub Bicester has our office in a training regimen. Sandeep and the team help educate all of our guys in the office, about ransomware, malware, phishing emails and much more. One a monthly contract with them and couldn't be happier than this. Thank you IT Hub Bicester team, we appreciate all the help, expertise and patience!read more

Carlos Lorene

19:07 26 Sep 18

We had some network issues and grew tired of having our previous IT team coming to check for problems twice a day. After three weeks of misery, and payments for callouts and hours of support for something they've never fixed, blaming it on the weather, on the neighbours, on the provider, we've been referred to the IT Hub Bicester. The business partner that told us about them had only good things to say so decided to give them a try. It all started with a free assessment, and after 3 hours of IT consultancy they've found the issues (yes, quite a few) and suggested a detailed resolution. Surprising is that for the first time we all understood what was wrong and what was needed to repair. Eric used a simple language we understood. We agree to have the job done, and next day Eric returned with the necessary gear to perform the changes. Six hours later we had the line online, working like magic. Since then Eric has become our account manager with the IT Hub Bicester, and we would not change him for anything in the world!read more

Angela Moxley

05:38 20 Sep 18

Our office in Bicester Village uses Bicester IT Hub for network support. We used to send an engineer from France when the network was going down or when the front desk computers were having problems. However, we were lucky to find the IT Hub in Bicester one day when our network engineer was not available. They've fixed the problem in 30 minutes and since our Bicester office has a monthly maintenance contract. They perform preventative maintenance tasks, ensuring all computers are up to date, free from viruses, trojans and hardware problems. The engineers might change, depending on the job or the day, but all of them are very friendly and a pleasure to work with. Another benefit is their 24/7 IT Support feature that comes in handy when we have stock takes or other similar situations. Anyway, if you need outsourcing IT Support for Bicester Village, you must give the IT Hub a call. Save money, have your IT problems solved the same day. Highly recommended!read more

Marcus Anderson

21:01 10 Sep 18

With over 20 years of practice, we've seen them all. As a procurement company of IT services for small to medium businesses, we've dealt with some great and poor partners alike. However, our partnership with the IT Hub in Bicester is second to none, and after so many positive reviews from our clients, we've also decided to give them a try. For us, having different IT services with various companies, it was always hard to keep track of who does what and when. But these guys put all our services under one roof and provide us with a complete IT support package, suited to our custom needs. There are numerous IT support specialists based on the outskirts of Bicester, all aiming to provide IT support to businesses across Oxfordshire, Aylesbury, Banbury and Thames Valley. And yet, Bicester IT Hub has become our favourite company to deal with, not only for their knowledge but also easiness to work with.read more

Diana Glennie

19:53 03 Sep 18

We highly recommend Bicester IT Hub for any kind of IT support requirements your business might have. Their response rate is impressive, and the quality of their service is outstanding. Two engineers collected our faulty computers on Friday evening and delivered them back fully functional on Monday morning, 7 AM. By 9 AM we have the whole office back on track and fully operational. First class work at a fraction of the prices we used to pay before. Thank you, we'll definitely call you again!read more

Alexandr Ionow

23:11 12 Aug 18

Update 10-06-2018 finally all our data is now safe in the cloud!!! The massive scare we've gone through after that virus locked all our data asking for Bitcoin payment is gone thanks to the IT Hub Bicester team. Glen and Alex managed to recover all the data and save it to Google cloud. Moreover, we now access and work with our emails and documents directly via Google with no need for Microsoft exchange server for emails (and administration fees) even Microsoft Office licences for 31 computers we have in the office. Can't believe we are now saving lots of money while being much more secure.read more

Cecil Markus

06:42 30 Jul 18

Thank you for your excellent service, we appreciate it very much. The IT Hub fixed our network in a couple of hours, not sure what was wrong but they've changed some of the boxes, and everything went back online. Excellent and amicable service, amazingly fast, cost-effective with real results. Will call them again.read more

Trisha Escobar

01:42 21 Jul 18

So lucky to have found these guys. Whether you are an existing established business or a small business just starting up, our recommendation goes with the IT Hub Bicester. These guys are here to help, no doubt about it. We've tried a lot of IT support providers in Oxfordshire and have found that most of them deal with single aspects of our IT requirements. With the IT Hub, we have everything under the same umbrella. They serve our domain hosting needs, maintain and monitor our voice over the internet calls, do our SEO and website design, all while running remote PC maintenance and keeping an eye on our busy servers. Give them a call, you'll love working with them.read more

Katie Witkowski

03:15 09 Jul 18

One of our office ladies lost or deleted some critical data from a USB Drive. Nobody had an idea how to get these back. Thankfully it was the IT Hub Bicester that came to the rescue! Less than 10 minutes after our call for help, Jack, one of their engineers arrived on site. Not only he was able to recover all the data, but he was also super pleasant and delightful to talk to! Jack, if you read this thank you so much for such the fantastic job, your number is now stuck to all monitors in the office.read more

Hughes Wells

23:20 03 Jul 18

Highly efficient service! Had a power failure and our Apple server and a few other systems refused to boot back. It was Friday evening 5.30PM with our IT support company not picking up. In desperation went online and found the IT Hub with excellent reviews. Reluctantly gave them a call. What a find this was! All systems were fixed over the, and the bill was the most modest of any IT support jobs we have so far experienced. The support and advice were impressive. The team is full of professionalism and honesty and we use them now. Highly recommended!read more

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